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js77 is clear about what data we collect, why we hold it and what you can do about it. This policy covers every account interaction on our platform — from your initial sign-up through wallet activity with bKash, Rocket or Upay — and applies to supported eligible regions under local law.
When you open an account with us, we collect information you provide directly — your name, contact details, device identifiers and records of how you interact with the platform. We also receive technical signals such as browser type, session timestamps and the mobile network or Wi-Fi connection your device uses to reach us. Where you use bKash, Rocket or Upay as your wallet method, the transaction reference and amount are recorded in your account history so you can verify each movement yourself. We do not store full payment credentials on our servers — those remain with the respective wallet provider. We use the information we hold to maintain your account, process wallet activity, respond to your support requests and keep the platform operating correctly. We may also use aggregate, non-identifying data to understand how the lobby is navigated on mobile devices. We do not sell your personal information to third parties. Any sharing that does occur — for example, with payment processors or identity verification services — is limited to what is needed to fulfil the specific function. Access and eligibility depend on your local law and eligible region; this policy is written to reflect those conditions.
Transaction references from bKash wallet activity are recorded in your account history. We do not hold your bKash PIN or full wallet credentials.
Rocket payment records are stored at the transaction reference level only. Your Rocket account details remain under that provider's own data terms.
Upay transfers are logged as reference entries in your js77 wallet history. Review them any time from the transaction section of your account.
Not every digital interaction falls under this policy. The table below draws a clear line between what we govern and what sits with another party. Read it before you contact us with a data question — it will point you to the right place.
Login activity, session records and device identifiers tied to your js77 account are fully within the scope of this policy. You can request a summary of these records through our support route.
Deposit and withdrawal references logged in your js77 wallet history are covered here. The data held by bKash, Rocket or Upay on their side falls under those providers' own privacy terms, not ours.
Game lobby data, promotional notices and published policy pages are platform-level content we control. Personal data embedded in support conversations or account notes is also in scope.
Links to external sites, payment provider portals or identity verification services take you outside this policy the moment you leave our platform. We have no control over how those parties handle your data.
This policy is not only a statement of how we work — it also gives you concrete actions you can take regarding the data we hold. You can review the account details stored against your profile by logging in and opening the account settings page; the fields shown there reflect what we currently hold. If any detail is incorrect — a contact number, an email address, a linked wallet identifier — you can update it directly in those fields or ask our support team to correct it on your behalf. Where you believe we hold information beyond what is necessary for your account to function, you can raise a data query through our published support route and we will review the records in question. Responses to data queries are handled in the order they are received; we do not promise a specific turnaround time, but we do confirm receipt of every request. Eligibility to exercise these rights may depend on your local law and the region from which you access the platform.
Log in and open the account settings page to see the information we currently hold. The fields shown there are the live record.
Update your contact details or linked wallet identifiers directly in the account settings fields, or contact support for corrections you cannot make yourself.
Use our published support route to submit a question about the data we hold. We confirm receipt of every query and review requests in the order received.
If you need to discuss how your data is used in relation to a specific wallet transaction or login event, contact us through the same support channel and reference the relevant account entry.
If you have a question about this policy or the data we hold on your account, use one of the published contact routes below. We do not accept data requests through social media comments or unverified third-party channels — use only the routes listed here so we can verify your identity against your account before responding.
Open the live chat widget from any page on js77. Identify yourself with your registered account email or phone number so the team can locate your record before discussing any data matter.
Send your privacy or data query to the support email address published in the Contact section of the site. Include your account username and the specific question so we can route it correctly.
The Help Centre, accessible from your logged-in account menu, lists step-by-step paths for common account and data questions. Check there first — many queries are resolved without needing to contact the team directly.
We apply data handling practices consistent with the purpose for which each piece of information was collected. Retention periods vary by data type — account login records are kept while your account is active, wallet transaction references are held for the period required by our internal audit process, and support conversation logs are retained for a reasonable period after the conversation closes. We use cookies and similar browser signals to keep your session active across pages and to remember your lobby preferences on return visits. You can manage cookie settings through your browser; blocking certain cookies may affect how the lobby loads on your device. Account security relies on the login credentials you set — we do not hold your password in readable form, and we will never ask for it through chat or email.
Account records are held while your account is active. Wallet transaction references are retained for our internal audit period. Support logs are kept for a set period after each conversation closes.
We use session cookies to keep you logged in across lobby pages and to remember your category preferences. Browser-level cookie controls let you manage or clear these at any time.
Your password is stored in hashed form — we cannot read it and will never ask for it through chat or email. If you suspect unauthorised access, change your password immediately and contact support.
When this policy changes in a material way, we publish a notice on the platform. Continuing to use your account after the notice date means you have seen the updated terms.
The questions below cover what we hear most often about data, account records and your rights under this policy. If your question is not here, reach the team through the support routes listed on this page.
We collect the details you enter at registration — name, contact number, email address — plus device identifiers and session data generated when you log in. Wallet activity references from bKash, Rocket or Upay are also recorded in your transaction history.
Yes. Log in and open the account settings page to view the profile information we hold. For a broader record summary — including login history or transaction references — submit a request through our live chat or support email and we will review what can be shared.
We share data only where it is necessary to process your wallet activity or verify your account — for example, passing a transaction reference to bKash or Rocket. We do not sell personal data, and sharing is limited to the specific function that requires it.
Open account settings after logging in and update the relevant fields directly. If a field is locked — such as a linked wallet identifier — contact support through live chat or email with the correct information and your account username.
Retention after account closure depends on the data type and any applicable audit requirements. Wallet transaction references may be held for an internal audit period even after closure. Contact support to ask about the specific retention that applies to your record.
This policy applies to accounts on js77. Whether you can open and use an account depends on your local law and eligible region. If access is available to you under those conditions, this policy covers how your data is handled on the platform.